Our client is a well-established listed organization in general insurance business head-quartered in Malaysia; the Company has also established its presence across South Asia over the years. Due to business expansion, the Company is seeking energetic and dynamic professionals to join as Senior Management members of the Group to achieve the company’s strategic business objectives.

Position : Head of Agency, Distribution

The position reports to the CEO and is responsible for the following:

  1. Establish and to provide strategic business guidance to the Tied Agency Distribution team.
  2. Accountable for the Company’s annual growth objectives and their achievements in terms of sales volume and the agency force.
  3. Review and enhance procedures and working guide, including the existing administration system, to ensure the operational smoothness and their compliance with the local regulatory and statutory requirements.
  4. Develop and build relationships with the agency force, advice and to ensure that all agency activities and budgets set forth in the respective region are within the yearly business plan.
  5. Develop the necessary and consistent training methodology and support framework to motivate and develop the agency force to ensure the development of a well trained and professional agency force and agency support capability of the Company.
  6. Review and revise agency compensation scheme.


  • Recognized degree preferably in business, finance management or equivalent
  • At least at 10 years at senior management position
  • Other attributes include:
  • Integrity
  • Good Leadership
  • Very good knowledge of overall agency management

Position : Head of Human Resources
Location: KL, Malaysia

The position reports directly to the CEO, and is responsible for recruitment, development and the management of the company’s human resources in line with regional objectives and strategic direction of the company.
The responsibilities include:

  • Formulate Human Resource objectives and methods.
  • Develop and implement human resource plan to support the strategic goals and direction and the overall manpower budget.
  • Advise senior management on human resource matters and implications of decision-making.
  • Align remuneration strategies including incentive plans in line with corporate and division philosophy and structure, in support of business goals.
  • Implement Corporate and Division policies, ensure compliance to the local  legislative and industrial relations acts
  • Communicate new and or changes to all employees
  • Manage timely and quality of recruitment, selection and induction of employees, taking account of the operating environment, to meet agreed business needs.
  • Work closely with CEO and the senior management members to identify, develop and retain individual talent within company.
  • Manage training needs analysis, develop programs for staff development.
  • Ensure HR teams are managed effectively.

Knowledge, Skills and Experience:

Key Competencies

  • Integrity and Trust
  • Result Oriented
  • Business Acumen
  • Customer Focus
  • Interpersonal Savvy

Technical Competencies

  • Strategic focussed
  • Proven management and team leadership ability
  • Performance Mgt Coaching

Education / Experiences

  • Undergraduate Degree in HR or a related discipline
  • Minimum: 10 years Experience in HR environment at a senior level, within a medium to large sized organisation
  • Ability to communicate with all levels of business.

Position : CFO


  • Reports directly to CEO.
  • Direct and manage all aspects of finance; including corporate finance, treasury, taxation, regulatory reporting, financial planning and budgetary control, internal controls, audit and legal issues
  • Involve in strategic planning with senior management to strive the long term business expansion and deliver the result for the ongoing action.
  • Act as relationship manager for financial audits and liaison with the auditors.
  • Ensure all taxation obligations are met across the region.
  • Manage all financial aspects of Joint Venture relationships.
  • Manage cash flow and funds (more for business operations not so much for in term of investment).
  • Act as relationship manager for Banks (both local and overseas bank).
  • Involve in investor relation (answers to investor’s questions).
  • Responsible in ensuring corporate governance.


  • Qualified CPA with MBA/Degree in Accountancy or equivalent.
  • 10 years of experience in Finance & Accounting with at least 5 years in senior managerial position. 
  • Familiar with KLSE compliances and experience in KLSE reporting will be advantageous.
  • Good knowledge in statutory requirements and merger & acquisition processes.
  • Knowledge of international modern finance and accounting systems.
  • Able to think strategically, and lead large groups of people.
  • A team player with good personality.
  • Initiative, mature, high level of competency and love challenge jobs.
  • Experience in manufacturing accounting will be advantageous.
  • A hands on person
  • Good inter-relationship skills, able to work well with all levels of staff within the Group.


1. Position ORSE0023A : Sales Director

You are to take charge of the overall direction, management and control of sales activities to enhance and grow the business. With the full profit and loss responsibility, you will drive sales strategies with a sizeable sales force and develop long-term strategic alliances to move the business beyond the local market.

The person:

The incumbent must possess a strong customer and quality orientation, excellent leadership style to anticipate and resolve business, and people issues. Knowledge of voice communications technology would be preferred. In addition, he will need to meet the following:

  • A Degree in Telecommunications/ Electronics/ Engineering with 5 years of experience in a managerial capacity in the telecommunications/ IT industry;
  • Strong business acumen, and negotiation skills;
  • Proven problem solving skills in a complex environment
  • Good networking and relationship building in the dynamic information communications industry
  • Excellent interpersonal and communication skills


2. Position ORAU0018A : Country Sales Director - Taiwan (US$150K p.a. + Stock Options)

This position reports to the Senior Director(Asia Pacific Marketing and Sales)


  1. Bachelor’s Degree
  2. MBA preferred
  3. Min of 8 yrs in Senior Sales Mgmt role
  4. Strong leadership and ability to build an effective sales and account mgmt organization
  5. Solution/Target Account Selling training
  6. Consistent Overachiever
  7. Technologically savvy
  8. Ecommerce experience preferred
  9. Teamplayer
  10. Thrives under pressure
  11. Highly Professional
  12. Vendor based

Position Summary

This leadership position is responsible for creating, leading, managing and directing a sales and an account mgmt organization. The appointee will manage a team of sales reps and managers in order to sell Company solutions in Taiwan. In addition, the appointee will be responsible for appointing and selling through channel partners.

He/She will develop business strategies and plans as well as ensuring the proper execution of strategies to meet both sales and the organization’s objectives. He/She will be required to provide relevant, timely and pertinent mgmt information and reporting.

Primary Responsibility

The appointee will be responsible and accountable for:-

  • Taiwan Sales & Business Plan
  • Sales Organization Plan & Design
  • Account Mgmt & Development
  • Sales Booking plan, Forecasts and Measurements
  • Sales and Marketing Budgeting
  • Sales Orders and Processing
  • Price Book for Taiwan
  • Channel Sales Mgmt
  • Regular competitive information and research


3. Position ORMA0102A: Marketing Manager

Job purpose

Responsible for developing, implementing, and maintain a consistent and cohesive strategy for the region. Find and analyze data and develop marketing plans, in conjunction with the Marketing Director, to ensure ongoing business success within the region. Develop segmentation plan. Work with Business Units and monitor segment penetration, solutions, trends, and behavior. Develop, implement, and manage action plans that increase the success of product and service penetration within the segments.

Key-result areas

Analysis Reporting: Determines methodology and time frames to be used in creating reports and developing forecasts. Coordinate regional marketing activities to ensure productive reporting and forecasting activities. Become the subject matter expert in business reporting and forecasting. Sourcing: Develop the Asia Pacific networks for collecting data (via web, BU reporting and analysis, HQ reporting and analysis, etc) and disseminating data. Analysis: Provide impact analysis and forecasts when reporting data. Ensure that the audience understands the strategic implications of reported data.


  • Analyze customer behavioral patters and develop and implement a comprehensive market segmentation study.
  • Work with Business Units to develop relevant product strategies to increase segment penetration.

Develop Strategy

  • Develop a keen understanding of market place and opportunities
  • Create 5 year and short term strategic marketing plans that provides the strategic guidance for all products and services promoted and sold with in the region. Ensure strategy is in alignment with Corporate.
  • Develop plans and measures for tactical implementation of stated strategies.
  • Work closely with the Account Teams and develop Account Penetration Strategies. Manage the implementation of these strategies.
  • Communicate the Asia Pacific strategy throughout Company.
  • Communicate Company's marketing strategy to the account directors and account managers in the their defined areas.

Business Development

  • Investigate and develop new market opportunities, including new distribution channels, new products, and alliances
  • Review standard business practices and maximize region potential and exposure within the ATC community
  • Work with account teams and senior management in creating new business opportunities.
  • Monitor product development and sales

Job contacts

Within the Company:
Director of Marketing
Marketing Communications Manager
Commercial Operations
Corporate Marketing units
Marketing teams in each of the three business units
Account Teams
Customers, Partners, Industry Associations, Analyst, Consultants

Job dimensions

  • Decision Making, Authority: Critical decisions will require approval from Director
  • Staff / Budget managed: 3 staff to manage

Other Relevant data:

Knowledge, skills and experience required

  • Education and training College Education required with a degree in business.

Knowledge and skills:

  • Exceptional communication skills
  • Strong Knowledge of the Air Transport Community; International experience a plus
  • Strong analytical skills with the ability to view data and determine trends and forecasts
  • Ability to understand the requirements for market research
  • Ability to formulate and implement strategy
  • Experience: 5 - 8 years business related experience

Additional comments

Some Travel Required? Expected to be less than 50%




  • To create, implement and measure geography communications programmes in support of business objectives and in sync with global communications initiatives generating high impact results in all target audiences to provide marketing communications support to regional sales and marketing teams
  • Provide internal communications support for culture change initiatives
  • Input to corporate communications programmes in support of Company's global leadership positioning


  • PR Functions
    - management and implementation of successful regional PR programmes that meet geography, market sector, and business objectives and tie closely with overall Corporate PR programmes
    - Day-to-day media relations, forward features planning, press liaison, press release co-ordination/translation, with all geography press (Air transport, telecoms, IT, computing, nationals, etc)
    - Placement of stories on solutions capabilities, strategy and case studies with key regional media, in conjunction with Corporate PR
    - Work closely with customers and account managers to promote customer wins and successful applications to the press
    - Implement and manage a regional consultants/analysts programme in line with the corporate consultants programme
  • Sales Collateral
    - manage the writing, design, production and distribution of regional sales collateral ensuring consistency of corporate style, message and tone of voice
    - manage regional www site, providing regional information/flavour
    - provide input to quarterly newsletter 'Solutions and maintain geography database to ensure it is reaching the correct target audience
    - provide feedback and input into corporate communications initiatives
  • Exhibitions and Conferences
    - organise customer seminars and events to demonstrate our commitment to our customer base, introduce new products/services, raise positive awareness, build brand loyalty, generate new business
    - act as regional co-ordinator for major exhibitions taking place in the region, organising space, defining demos, managing stand staff, sales promotions, direct mail, database management and follow-up

  • Database management
    - Maintain up-to-date information on all customers and prospects. Ensure all leads generated as a result of the communications activities are actively pursued and sent accurate and relevant information

  • Sales Promotional Activities
    - manage corporate hospitality and other customer events
    - launch and maintain regional gift programme in line with corporate standards
    - implement direct mail campaigns for target audiences and solutions as required and in line with corporate identity
    - implement regional advertising campaigns in line with corporate objectives (media planning, media buying, analysis, local management, adding regional flavour to corporate campaign)

  • Brand Management
    - implement and manage the company brand in the region maintaining the integrity of the corporate identity, corporate values and awareness required to deliver revenue objectives

  • Regional Marketing Support
    - participate in the preparation of business plans and implement local action plans liasing with the appropriate corporate functions
    - liase with corporate marketing in the preparation of product/service launches in geography
    - support and promote marketing events, exhibitions/seminars in the geography
    - provide the sales force with sales materials and sales presentations, utilising and complementing corporate sales support material


  • Brand Value and Communications
  • Marketing and Business Development
  • Sales
  • Senior management in the geography
  • Journalists / editorial contributors / speechwriters,
  • Customers, partners, industry associations, the media, analysts, consultants


  • Business, Marketing or Communications Degree
  • Five years' Communications or PR experience, preferably in telecoms, IT, air transport or travel industries
  • Extensive experience dealing with press enquiries, journalists and deadlines
  • Dynamic personality with excellent persuasion skills
  • Familiarity with latest PC tools and good analytical skills
  • Fluent in spoken and written English
  • Flexible "can-do" attitude


5. Position ORMA0102C: Communications Specialist, Asia

Support Marketing Programs manager to:

  1. Develop and manage strong C and Functional Level Customer relationships throughout the company
  2. Drive the Executive Relationship Program across Asia
  3. Drive installed base communications to support Functional Level customers and project managers via Advisor, RUG's and SIG's
  4. Leverage existing materials from Corporate HQ and EMEA where appropriate

Planning & Reporting

  • Working with Marketing Programs manager to provide input to current plan
  • Liaising with service groups, international marketing teams and other relevant groups to receive information regarding product availability and other issues
  • Distribution of campaign results to key contacts
  • Review US websites and liaise with customer marketing teams in US & EMEA to leverage existing materials and programs

Writing and Communications for Executive Relationship and Customer Communications Programs

  • Work closely with sales and services to generate content for newsletter
  • Write content for and co-ordinate production of fortnightly newsletter
  • Distribute newsletter to appropriate audience via email
  • Develop content for customer web sites, Plugged In and other communication vehicles on an ongoing basis
  • Provide input to and manage content for RUGs and SIGs including sourcing speakers (where required), preparing collateral
  • Write and present briefs for new collateral pieces
  • Develop content and coordinate production of new collateral pieces as appropriate

Agency Relationships

  • Liaise with local Agencies for Executive Relationship Program
  • Attend quarterly local planning meetings with agencies
  • Attend agency reviews where required
  • Contribute to producing tools to better manage agencies and activities ie WIPS, Contact Reports etc


  • Undertake quarterly update of Global C Level Customer contacts
  • Ensure all C level contacts are identified, flagged and can be removed or added to mailing lists

Event Management

  • Support Asia Executive Briefings, Symposium, Executive Customer Dinners, RUG's, SIG's and Launches
  • Produce post-mortem results report for major events
  • Support Asia Pacific's involvement in worldwide user conference and other Executive Customer events
  • Produce materials and gifts as needed to support major events
  • Provide updates to regional events calendar

Internal Communications

  • Drive internal communications process for Customer marketing related topics to execute (eg: Marketing Mania, Worldwide Marketing Calendar, etc)
  • Job RequirementsGood all-round marketing experience, particularly in written communications (min 3 years)
  • Strong written & verbal communication skills
  • Good understanding of the web and multi media marketing
  • Proactive, team player, results driven, energetic and enthusiastic


6. Position ORMA0107A: Regional Vice President


Based in the required country and reporting to the President Asia Pacific, you will play a crucial role in spearheading the entire business operations, with Profit and Loss accountability for your specific region.
You will be responsible for the development and execution of overall sales strategies including formalizing strategies aimed at maximizing revenues in key sectors of our business.
In addition you will be responsible for identifying new business opportunities as well as penetrating/growing new sectors for your area of responsibility.

In addition, to represent by owning the relationship at appropriate levels to grow customer satisfaction.
To contribute in attaining world class standards of excellence personally and for the sales team.


Substantial growth in revenue and new business above agreed targets of probably not less than $10 million pa.
Agree and improve customer satisfaction
Concentrate on a limited number of not less than approximately 2 "Large Accounts" of above $8 million pa.
Lead, manage and motivate a team of account managers and account directors within the specific region of responsibility to grow existing and introduce new business.


  • Move the customer relationships to a strategic level by establishing and maintaining "Board Level" and "Senior Management" contacts.
  • Travel throughout the region to foster customer relationship with high level management.
  • Develop an understanding of the customer's business objectives and ensure significantly higher revenues and new business are accrued along with increased Customer Satisfaction.
  • Develop a strategic account development plan using specific selling techniques.
  • Develop and execute sales strategies as well as action plans defined to meet revenue/sales goals and foster the market growth.
  • Forecast sales numbers for the region of responsibility and set performance goals, manage budgeted expenses and revenue plans.
  • Focus on sales efforts of new business development and strategic account management to the Airline Industry.
  • Maintain high level of industry, company, product and service knowledge as well as transfer this information to customers.
  • To represent company at trade association meeting /forums/seminars in the region.


Internal: Regional office senior management, Corporate Sales, Asia Pacific Marketing, Product Marketing, Country Management, Business Units.
External: Board level and senior contacts in customers, partner companies, and sub-contractors.


Account Managers/Account Directors under your management are expected to deal at multiple levels including executive and senior management contacts within our nominated Large Accounts. The more contacts the better. Account Managers/Account Directors will be expected to bring both significant extra revenues and greater customer satisfaction in the course of their work. His/Her role is to ensure we meet/exceed customer expectations.

You should possess a bachelor degree in a technical discipline and an MBA would be an advantage.

  • To succeed in this role, you must have at least 15 years of sales experience in the Telecom/IT industry with not less than 8 years in a managerial position.
  • You should also have broad contacts in the industry and in the region with an excellent track record in Sales forecasting and planning.
  • Motivational and dynamic with high-level presentation skills, outstanding influencing and negotiation skills.
  • To have prior experience in building, leading and managing a multi facet sales team of 7 or more in a matrix management environment.
  • To have the ability to think out of the box, creative and to manage by objectives given by regional and corporate office.
  • Commercial and business awareness
  • Interpersonal skills in a multicultural environment
  • Planning and organization
  • Commercial creativity
  • Customer focus
  • Decision making and problem solving
  • Advanced sales and account development skills
  • Proficient in personal computer applications.


7. Position ORMA0115A: Business Direct Sales Manager

To build, motivate, lead and direct a word class team of internal sales people.
To develop and establish procedure scripts, calling cycles, fair allocation of accounts and workload between the group to maximize its sales effectiveness.
To work in partnership with external sales people helping to identify and close new business with pro active outward phoning telesales and to grow existing revenue streams with re active incoming telephone commercial support.
Growth in revenue and new business to or above agreed targets
Take internal ownership of probably not less than 200 small to medium sized customers.
Work in partnership with external sales.
Constantly strive to improve customer satisfaction not less than 80% being satisfied or very satisfied.
Be responsible to prospect and evaluate other new clients for the company.
Introduce the new services and products to existing and new clients.
Work within a virtual team of external salespeople, product & solution
Specialists and technical support to substantially grow business.
In addition to specific customers take sales ownership of certain products e.g. SITATEXT, Voice Calling Cards etc

(Detail here, the knowledge, skills and experience required for satisfactory job performance.)
Sales background or very strong commercial aptitude
Knowledge and understanding person management skills
Coaching , directing and objective setting skills
Monitoring and control of activity
Excellent telephone manner
Interpersonal skills in a multicultural environment
Multiple language skills
Planning and organization
Communication and influencing skills
Customer focus
Advanced telephone sales skills
General company, market and product knowledge
Business, telecom, or, IT, background

Achieve new business and revenue targets.
Achieve "Customer Satisfaction" targets.
Instigate agreed operational procedures plus call rate targets with minimum acceptable results.
Ensure team moves the customer relationships too positively receptive by establishing and maintaining multiple operational decision-maker contacts.
Ensure team develops an understanding of the customer's requirements to ensure significantly higher revenues and new business is accrued along with increased customer satisfaction.
Ensure team develops a high call rate and prospecting ethic resulting in multiple new product sales opportunities.
Organize the effective handling of enquiries and order processing
Provide, management, statistics, of, activity, and, results

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